@article{25fb5df18bf14b7a96b369f568a8c0aa,
title = "Determinants of overall franchisee satisfaction:: application of the performance feedback theory",
keywords = "financial performance, Franchisee satisfaction, performance feedback theory, relationship quality, service performance, BDA, HBE, ENTREPRENEURS, CONFLICT, QUALITY, FUTURE, MODEL, GOALS, TRUST",
author = "Michal Jir{\'a}sek and Gaffke, {Susanne Maria} and Josef Windsperger",
note = "Publisher Copyright: {\textcopyright} 2020 Informa UK Limited, trading as Taylor & Francis Group.",
year = "2022",
doi = "10.1080/0965254X.2020.1746823",
language = "English",
volume = "30",
pages = "221--238",
journal = "Journal of Strategic Marketing",
issn = "0965-254X",
number = "2",
}