Service Systems and Service Innovation: two pillars of Service Science

Marina Stoshikj, Natalia Kryvinska (Korresp. Autor*in), Christine Strauss

Veröffentlichungen: Beitrag in FachzeitschriftMeeting Abstract/Conference PaperPeer Reviewed


Service science is perceived as a multidisciplinary approach with the service system as its most important element. The services we use are provided through a certain service system, whereas service system has a specific structure and creates value through defined interactions between its entities, as well as through interactions with external service systems. On a large scale, economy as a whole may be interpreted as one huge service system, containing a variety of entities and interrelated sub-systems. Thus, we provide in our work an analysis of how service science deals with the interaction within and between service systems creating value. And, as one goal of service science and service systems is to provide a basis for service innovation, through which cost efficiency and value creation is enabled, we discuss how service innovation explores means of securing knowledge leadership, which is crucial for further growth of the service sector.
Seiten (von - bis)212-220
FachzeitschriftProcedia Computer Science
PublikationsstatusVeröffentlicht - 2016
Veranstaltung7th International Conference on Ambient Systems, Networks and Technologies (ANT) / 6th International Conference on Sustainable Energy Information Technology (SEIT 2016)) - Madrid, Spanien
Dauer: 23 Mai 201626 Mai 2016

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