TY - GEN
T1 - Smart Retailing Technologies to counter current Retail Challenges - An Assessment of Impacts
AU - Hafner, Patrick
AU - Voelz, Alexander
AU - Strauss, Christine
N1 - Publisher Copyright:
© 2021 ACM.
Copyright:
Copyright 2022 Elsevier B.V., All rights reserved.
PY - 2021
Y1 - 2021
N2 - Smart Retailing (SR) is discussed in the current literature as a possible answer of brick-and-mortar stores to the challenges created by the rise of e-commerce. This study aims to assess the current state of research in SR and evaluate its potential to confront the challenges that have arisen in the industry. First, based on a literature review of key journals in the field, a classification of relevant SR technologies was conducted. As a result, the three categories: (i) service-oriented, (ii) business process-oriented, and (iii) hybrid SR technologies, were created and discussed in detail. Second, fundamental benefits and challenges associated with the implementation of SR at the point-of-sale (PoS) are derived and discussed. Third, a comparison of specific areas of impact for implementing the individual technologies was carried out. Overall, this work has taken further steps to provide more insights into the potential of SR in future retail scenarios, regarding the challenges faced by brick-and-mortar retail.
AB - Smart Retailing (SR) is discussed in the current literature as a possible answer of brick-and-mortar stores to the challenges created by the rise of e-commerce. This study aims to assess the current state of research in SR and evaluate its potential to confront the challenges that have arisen in the industry. First, based on a literature review of key journals in the field, a classification of relevant SR technologies was conducted. As a result, the three categories: (i) service-oriented, (ii) business process-oriented, and (iii) hybrid SR technologies, were created and discussed in detail. Second, fundamental benefits and challenges associated with the implementation of SR at the point-of-sale (PoS) are derived and discussed. Third, a comparison of specific areas of impact for implementing the individual technologies was carried out. Overall, this work has taken further steps to provide more insights into the potential of SR in future retail scenarios, regarding the challenges faced by brick-and-mortar retail.
KW - Brick-and-Mortar Stores
KW - Impact Assessment
KW - In-Store Technologies
KW - Smart Retail Technologies
KW - Smart Retailing
UR - http://www.scopus.com/inward/record.url?scp=85122632656&partnerID=8YFLogxK
U2 - 10.1145/3487664.3487808
DO - 10.1145/3487664.3487808
M3 - Contribution to proceedings
AN - SCOPUS:85122632656
T3 - Information Integration and Web-based Applications & Services : Proceedings of the ... International Conference on Information Integration and Web-based Applications & Services
SP - 586
EP - 595
BT - iiWAS2021: The 23rd International Conference on Information Integration and Web Intelligence
A2 - Pardede, Eric
A2 - Indrawan-Santiago, Maria
A2 - Haghighi, Pari Delir
A2 - Steinbauer, Matthias
A2 - Khalil, Ismail
A2 - Kotsis, Gabriele
PB - ACM
CY - New York, NY
T2 - 23rd International Conference on Information Integration and Web Intelligence, iiWAS 2021
Y2 - 29 November 2021 through 1 December 2021
ER -