The S-D logic phenomenon - conceptualization and systematization by reviewing the literature of a decade (2004–2013)

Natalia Kryvinska, Romana Olexova, Paul Dohmen, Christine Strauss

Veröffentlichungen: Beitrag in FachzeitschriftArtikelPeer Reviewed


Service-Dominant (S-D) Logic has developed as a leading approach in contemporary service science literature. The notion was introduced in 2004, emerged after the service science field experienced several decades of development. Thus, the detailed literature analysis on S-D Logic (primarily in the form of research articles published in relevant journals) since 2004 is undertaken in this paper. The major business-economic scientific databases were scanned to extract key studies dealing with S-D Logic. These publications were analyzed systematically regarding author (s), journal and year of publication, research area, applied research methodologies, keywords and output. Findings reveal key players, discuss the contribution of empirical results, and point out the broad applicability of S-D Logic. The analysis serves as powerful evidence confirming the augmented ‘momentum’ of S-D Logic. Greater than before attention as well as an increasingly interdisciplinary focus for S-D grounded research efforts are observed, emphasizing the importance of a currently dominant view on mutual service exchange and value co-creation.
Seiten (von - bis)35-94
FachzeitschriftJournal of Service Science Research
PublikationsstatusVeröffentlicht - 2013

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