@inproceedings{58a28dd718664cc3a77b282493142522,
title = "Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study",
abstract = "In this study, survey questionnaire data was collected on employees' perception of Total Quality Management (TQM). A total of 1278 employees of the Wisconsin Department of Revenue participated in the study. TQM implementation and teamwork can both have positive and negative effects on job design and psychosocial factors, and therefore, on quality of working life. Results showed that teamwork in the context of TQM had positive impact on several job and organizational characteristics and job satisfaction, but also some negative impact on work pressure and job strain. Further research is necessary to understand whether these effects are actually caused by working as a team.",
author = "Hoonakker, {Peter L T} and Mary McEniry and Pascale Carayon and Christian Korunka and Francois Sainfort",
note = "Zeitschrift: Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium' Affiliations: Department of Industrial Engineering, University of Wisconsin-Madison, 610 Walnut Street, Madison, WI 53705; Ctr. Qual./Productivity Improvement, University of Wisconsin-Madison, 610 Walnut Street, Madison, WI 53705; Wisconsin Department of Revenue, 125 S. Webster Street, Madison, WI 53708-8933; Institut f{\"u}r Psychologie, University of Vienna, Liebiggasse 5, A-1010 Vienna, Austria Adressen: Hoonakker, P.; Ctr. Qual./Productivity Improvement; University of Wisconsin-Madison; 610 Walnut Street Madison, WI 53705, United States Source-File: Psy473Scopus.csv Import aus Scopus: 2-s2.0-1842737510 Importdatum: 09.01.2007 14:03:03 02.09.2008: Datenanforderung 2475 (Import Sachbearbeiter) Host publication data : HerausgeberInnen erg{\"a}nzen; (2000): Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association",
year = "2000",
language = "English",
volume = "2",
pages = "257--260",
editor = "{Human Factors and Ergonomics Society}",
booktitle = "Proceedings of the XVIth Trienal Congress of the IEA",
publisher = "Unknown publisher",
}