Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study

Peter L T Hoonakker, Mary McEniry, Pascale Carayon, Christian Korunka, Francois Sainfort

    Veröffentlichungen: Beitrag in BuchBeitrag in Konferenzband

    Abstract

    In this study, survey questionnaire data was collected on employees' perception of Total Quality Management (TQM). A total of 1278 employees of the Wisconsin Department of Revenue participated in the study. TQM implementation and teamwork can both have positive and negative effects on job design and psychosocial factors, and therefore, on quality of working life. Results showed that teamwork in the context of TQM had positive impact on several job and organizational characteristics and job satisfaction, but also some negative impact on work pressure and job strain. Further research is necessary to understand whether these effects are actually caused by working as a team.
    OriginalspracheEnglisch
    TitelProceedings of the XVIth Trienal Congress of the IEA
    Redakteure*innen Human Factors and Ergonomics Society
    ErscheinungsortSan Diego, CA
    Herausgeber (Verlag)Unknown publisher
    Seiten257-260
    Seitenumfang4
    Band2
    PublikationsstatusVeröffentlicht - 2000

    ÖFOS 2012

    • 5010 Psychologie

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