Underpromise and overdeliver? - Online product reviews and firm pricing

Simon Martin, Sandro Shelegia

Veröffentlichungen: Beitrag in FachzeitschriftArtikelPeer Reviewed

Abstract

We consider a signaling model capturing the introductory and the mature phase of a product. Information concerning product quality is transmitted between consumers through reviews, which partially depend on the expectations consumers had prior to their purchase. When future sales are sufficiently important, a novel tension arises: High-quality types may want to underpromise and overdeliver by imitating low types in order to get a better review. We show the existence of a Pareto-improving separating equilibrium. Both more informative reviews and price transparency can lead to higher prices. Our analysis reveals a new rationale for loss-leadership.
OriginalspracheEnglisch
Aufsatznummer102775
Seiten (von - bis)102775
FachzeitschriftInternational Journal of Industrial Organization
Jahrgang79
DOIs
PublikationsstatusVeröffentlicht - Dez. 2021
Extern publiziertJa

Fördermittel

Martin thankfully acknowledges financial support from the Vienna Graduate School of Economics. Shelegia acknowledges financial support from the Spanish Agencia Estatal de Investigación (AEI), through the Severo Ochoa Programme for Centres of Excellence in R&D (Barcelona School of Economics CEX2019-000915-S), and from the Spanish Ministry of Economy and Competitiveness through grants ECO2017- 89240-P and ECO2014-59225-P.

ÖFOS 2012

  • 502013 Industrieökonomik

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