@inproceedings{d7519ef4fa3241689bc1b49445dfc87b,
title = "Chatbots at Work - A Qualitative Case Study to Analyse the Service Quality of Chatbots in the Public Sector in Austria",
author = "Renata Kinyo and Katharina Auer-Zotloeterer and Christine Strauss",
year = "2025",
month = nov,
day = "3",
doi = "10.31410/LIMEN.2024.89",
language = "English",
booktitle = "https://limen-conference.com/paper-category/tenth-international-scientific-business-conference-limen-leadership-innovation-management-and-economics-integrated-politics-of-research/",
}