@inproceedings{00a2d39c27b14581b750d0a05bd2e4c7,
title = "Collaborating with Newcomers – An Empirical Usability Study on Zoom",
abstract = "During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other{\textquoteright}s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen{\textquoteright}s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user{\textquoteright}s needs.",
keywords = "Group communication, Usability, Web conference tool",
author = "Gabriele Kotsis and Thomas Wacha and Christine Strauss",
note = "Publisher Copyright: {\textcopyright} 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.",
year = "2022",
doi = "10.1007/978-3-031-16538-2\_15",
language = "English",
isbn = "978-3-031-16537-5",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "147--157",
editor = "Yuhua Luo",
booktitle = "Cooperative Design, Visualization, and Engineering",
}