Grätzelbot: Social Companion Technology for Community Building among University Freshmen

Christian Löw; Lukas Moshuber; Albert Rafetseder

doi:10.1007/978-3-030-68288-0

Grätzelbot: Social Companion Technology for Community Building among University Freshmen

Christian Löw, Lukas Moshuber, Albert Rafetseder

Research Group Cooperative Systems

Publications: Contribution to book › Contribution to proceedings › Peer Reviewed

Abstract

Proper onboarding procedures for freshmen (first-semester students) at the university have many positive effects, especially the increase in retention rates. This paper presents Grätzelbot, a chatbot designed to help with onboarding freshmen by means of connecting them in a network-building 12-day scavenger hunt. The onboarding concept that led to Grätzelbot was developed in a participatory design process together with students, and implemented during the start of the semester
with more than 100 participants. The evaluation results revealed that the students felt more familiar with the faculty building and the university campus after the scavenger hunt, also met other students, made new friends, and, by participating, their sense of belonging to the student community got stronger. As a social companion fostering relatedness among its users, Grätzelbot serves as an example for the reach and
benefits of Social Software.

Original language	German
Title of host publication	Chatbot Research and Design
Subtitle of host publication	4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
Publisher	Springer
ISBN (Electronic)	978-3-030-68288-0
DOIs	https://doi.org/10.1007/978-3-030-68288-0
Publication status	Published - 2021
Event	CONVERSATIONS - 4th Int. Workshop on Chatbot Research - online, Amsterdam, Netherlands Duration: 23 Nov 2020 → 24 Nov 2020 https://conversations2020.wordpress.com/program/

Publication series

Series	Lecture Notes in Computer Science
ISSN	0302-9743

Conference

Conference	CONVERSATIONS - 4th Int. Workshop on Chatbot Research
Country/Territory	Netherlands
City	Amsterdam
Period	23/11/20 → 24/11/20
Internet address	https://conversations2020.wordpress.com/program/

Austrian Fields of Science 2012

102013 Human-computer interaction

Access to Document

10.1007/978-3-030-68288-0

Cite this

@inproceedings{ed274053dea64b7fa0d018e758f5bbc7,

title = "Gr{\"a}tzelbot: Social Companion Technology for Community Building among University Freshmen",

abstract = "Proper onboarding procedures for freshmen (first-semester students) at the university have many positive effects, especially the increase in retention rates. This paper presents Gr{\"a}tzelbot, a chatbot designed to help with onboarding freshmen by means of connecting them in a network-building 12-day scavenger hunt. The onboarding concept that led to Gr{\"a}tzelbot was developed in a participatory design process together with students, and implemented during the start of the semester with more than 100 participants. The evaluation results revealed that the students felt more familiar with the faculty building and the university campus after the scavenger hunt, also met other students, made new friends, and, by participating, their sense of belonging to the student community got stronger. As a social companion fostering relatedness among its users, Gr{\"a}tzelbot serves as an example for the reach and benefits of Social Software.",

author = "Christian L{\"o}w and Lukas Moshuber and Albert Rafetseder",

year = "2021",

doi = "10.1007/978-3-030-68288-0",

language = "Deutsch",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

booktitle = "Chatbot Research and Design",

note = "CONVERSATIONS - 4th Int. Workshop on Chatbot Research ; Conference date: 23-11-2020 Through 24-11-2020",

url = "https://conversations2020.wordpress.com/program/",

}

Löw, C, Moshuber, L & Rafetseder, A 2021, Grätzelbot: Social Companion Technology for Community Building among University Freshmen. in Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers. Springer, Lecture Notes in Computer Science, CONVERSATIONS - 4th Int. Workshop on Chatbot Research, Amsterdam, Netherlands, 23/11/20. https://doi.org/10.1007/978-3-030-68288-0

Grätzelbot: Social Companion Technology for Community Building among University Freshmen. / Löw, Christian; Moshuber, Lukas; Rafetseder, Albert.
Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers. Springer, 2021. (Lecture Notes in Computer Science).

Publications: Contribution to book › Contribution to proceedings › Peer Reviewed

TY - GEN

T1 - Grätzelbot: Social Companion Technology for Community Building among University Freshmen

AU - Löw, Christian

AU - Moshuber, Lukas

AU - Rafetseder, Albert

PY - 2021

Y1 - 2021

N2 - Proper onboarding procedures for freshmen (first-semester students) at the university have many positive effects, especially the increase in retention rates. This paper presents Grätzelbot, a chatbot designed to help with onboarding freshmen by means of connecting them in a network-building 12-day scavenger hunt. The onboarding concept that led to Grätzelbot was developed in a participatory design process together with students, and implemented during the start of the semester with more than 100 participants. The evaluation results revealed that the students felt more familiar with the faculty building and the university campus after the scavenger hunt, also met other students, made new friends, and, by participating, their sense of belonging to the student community got stronger. As a social companion fostering relatedness among its users, Grätzelbot serves as an example for the reach and benefits of Social Software.

AB - Proper onboarding procedures for freshmen (first-semester students) at the university have many positive effects, especially the increase in retention rates. This paper presents Grätzelbot, a chatbot designed to help with onboarding freshmen by means of connecting them in a network-building 12-day scavenger hunt. The onboarding concept that led to Grätzelbot was developed in a participatory design process together with students, and implemented during the start of the semester with more than 100 participants. The evaluation results revealed that the students felt more familiar with the faculty building and the university campus after the scavenger hunt, also met other students, made new friends, and, by participating, their sense of belonging to the student community got stronger. As a social companion fostering relatedness among its users, Grätzelbot serves as an example for the reach and benefits of Social Software.

U2 - 10.1007/978-3-030-68288-0

DO - 10.1007/978-3-030-68288-0

M3 - Beitrag in Konferenzband

T3 - Lecture Notes in Computer Science

BT - Chatbot Research and Design

PB - Springer

T2 - CONVERSATIONS - 4th Int. Workshop on Chatbot Research

Y2 - 23 November 2020 through 24 November 2020

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Löw C, Moshuber L, Rafetseder A. Grätzelbot: Social Companion Technology for Community Building among University Freshmen. In Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers. Springer. 2021. (Lecture Notes in Computer Science). Epub 2020 Nov 23. doi: 10.1007/978-3-030-68288-0