Service Encounters with Immigrant Customers - A Qualitative Study

Publications: Contribution to book › Chapter › Peer Reviewed

Original language	English
Title of host publication	MAGIC: Managing the Gaps of Intercultural Communication
Subtitle of host publication	interkulturelle Projekte zum Erfolg führen
Editors	P. Hauptfeld-Göllner
Place of Publication	Graz
Publisher	Leykam Buchverlag
Pages	107-121
ISBN (Print)	978-3-7011-0354-6
Publication status	Published - 2016

Austrian Fields of Science 2012

@inbook{2f6aaf390df34d89ac7fe0e1c9cc323d,

title = "Service Encounters with Immigrant Customers - A Qualitative Study",

keywords = "IB, BWL",

author = "Christina Sichtmann and Peter Patak",

year = "2016",

language = "English",

isbn = "978-3-7011-0354-6",

pages = "107--121",

editor = "{Hauptfeld-G{\"o}llner }, P.",

booktitle = "MAGIC: Managing the Gaps of Intercultural Communication",

publisher = "Leykam Buchverlag",

}