Service robots: Drivers of perceived responsibility for service outcomes

Moritz Jörling, Robert Böhm, Stefanie Paluch

Publications: Contribution to journalArticlePeer Reviewed

Original languageEnglish
Pages (from-to)404-420
Number of pages17
JournalJournal of Service Research
Volume22
Issue number4
Early online date7 Apr 2019
DOIs
Publication statusPublished - 1 Nov 2019
Externally publishedYes

Austrian Fields of Science 2012

  • 501021 Social psychology

Keywords

  • ATTRIBUTION
  • CHOICE
  • CONSUMER
  • CUSTOMER SATISFACTION
  • DETERMINANTS
  • FRAMEWORK
  • MOTIVATION
  • PSYCHOLOGICAL OWNERSHIP
  • TECHNOLOGY
  • TOUCH
  • outcome responsibility
  • perceived behavioral control
  • psychological ownership
  • service robots

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