@article{09beb261d5e949828b4dfc43d6c4fbe4,
title = "Service robots: Drivers of perceived responsibility for service outcomes",
keywords = "ATTRIBUTION, CHOICE, CONSUMER, CUSTOMER SATISFACTION, DETERMINANTS, FRAMEWORK, MOTIVATION, PSYCHOLOGICAL OWNERSHIP, TECHNOLOGY, TOUCH, outcome responsibility, perceived behavioral control, psychological ownership, service robots",
author = "Moritz J{\"o}rling and Robert B{\"o}hm and Stefanie Paluch",
note = "Publisher Copyright: {\textcopyright} The Author(s) 2019.",
year = "2019",
month = nov,
day = "1",
doi = "10.1177/1094670519842334",
language = "English",
volume = "22",
pages = "404--420",
journal = "Journal of Service Research",
issn = "1094-6705",
number = "4",
}