| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2016 Global Marketing Conference |
| Place of Publication | Hong Kong |
| Publication status | Published - 2016 |
Austrian Fields of Science 2012
- 502019 Marketing
Keywords
- IB
- BWL
We're Sorry! Effects of Online Complaint Handling on Observers' Attitudes
Wolfgang Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger
Publications: Contribution to book › Contribution to proceedings › Peer Reviewed